Terms of Use

Evo is a web platform for businesses to manage one or more of their own WhatsApp Business numbers in one place. Features include:

• a separate project, inbox and AI agent for each connected number;
• an AI agent that replies using only the business description, Q&A blocks and rules you provide, with general, don't-respond and close-client rules (e.g. booking a meeting, sending banking details, booking a sales call);
• "phrase & response" automated replies with exact or similar (80%+) matching;
• configurable reply delays, optional image and video understanding, and questions for the agent to ask clients;
• lead indicators and dashboard updates, with AI drafts you can copy or send yourself;
• older-chat follow-ups (reviewed or automatic) using Meta-approved templates, and future follow-up reminders with push notifications;
• import of past chats where Meta makes them available.

Features may change as we improve Evo or as Meta changes what its platform allows.

You must be at least 18, give a valid email and verify it, and keep your login secure. You are responsible for activity on your account. Guest mode shows demo content only and does not include AI features.

You connect numbers you own or are authorised to use, through Meta's official WhatsApp Business Platform. You remain the owner of your WhatsApp Business Account and numbers. You must also comply with the WhatsApp Business Terms, WhatsApp Business Messaging Policy and Meta's Commerce Policy.

• Meta charges for certain messages (such as templates and, where applicable, service messages). These charges are billed by Meta or its partners to your account and are your responsibility.
• Meta decides template approval, message categories, messaging limits, history availability and account restrictions. We cannot override these and are not liable for them.
• Some information is not available through the official platform, for example profile pictures, groups created on the phone app, or when you read a chat on your phone.

AI replies are generated automatically and can be inaccurate or incomplete. The AI agent, automated replies and media understanding are off by default and only run once you switch them on and add at least one Q&A or rule. You are responsible for:

• the accuracy of the information, prices, banking details and rules you give Evo;
• the messages sent from your numbers, whether written by you, a rule or the AI;
• reviewing conversations and taking over where needed.

Do not rely on Evo for legal, financial, medical or other professional advice to your customers. Always confirm payment details directly before any money changes hands.

You may only send follow-ups and template messages to people who have agreed to hear from you, and you must honour opt-outs. Evo blocks sends to opted-out contacts and requires approved templates outside WhatsApp's 24-hour reply window, but you are responsible for having consent and following direct-marketing laws, including POPIA and the Consumer Protection Act.

You must not use Evo to:

• send spam, bulk unsolicited messages or misleading content;
• sell or promote illegal, prohibited or regulated goods in breach of the law or Meta policies;
• harass, defraud or impersonate anyone, or collect data without a lawful basis;
• connect numbers you are not authorised to use;
• reverse engineer, overload or attempt to bypass security or access other users' data;
• use unofficial WhatsApp tools or scrapers alongside Evo.

We may suspend or close accounts that break these terms or put Evo's WhatsApp access at risk.

You keep ownership of your business content and conversations. You give us permission to store, process and transmit it only as needed to run Evo for you, as described in our Privacy Policy.

Any Evo subscription fees will be shown before you agree to pay. Meta's messaging charges are separate. We will give notice before changing fees.

We aim to keep Evo running, but it is provided "as is" and may be interrupted by maintenance, outages, or by Meta, hosting or AI providers. Scheduled replies and notifications may be delayed or not sent in such cases.

To the extent permitted by law, we are not liable for indirect or consequential losses, lost sales, messages sent or not sent, AI mistakes, or actions taken by Meta on your account. Our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing here limits rights you have under the Consumer Protection Act that cannot be excluded.

You agree to indemnify us against claims arising from your messages, your content, or your breach of these terms or Meta's policies.

You may stop using Evo, disconnect numbers or close your account at any time. We may suspend or end access for breach of these terms, legal reasons, or if Meta withdraws access. After closure you can ask us to delete your data as set out in the Privacy Policy.

These terms are governed by the laws of South Africa, and South African courts have jurisdiction. We may update these terms and will show the new date above; continuing to use Evo after a change means you accept it. Questions: support@evotheagent.com.